1. Information We Collect
When you register or use the cine97 platform, we collect several categories of information to ensure our services run smoothly and securely. The following are the types of information we collect:
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- Password in encrypted form
- Identity information when required for KYC verification
- IP address and web browser type
- Device type (smartphone, tablet, computer)
- Operating system and app version
- Access log data and session timestamps
- General geolocation data (state/city)
- Deposit and withdrawal records in Malaysian Ringgit (MYR)
- Payment method used (DuitNow, FPX, GrabPay)
- Transaction reference number
- Bank card details are not stored directly by cine97
- Games played and session duration
- Betting history and activity records
- User preference settings
- Interactions with customer support
2. How We Use Your Information
Your information is used to create and manage your cine97 account, process deposits and withdrawals in MYR, verify your identity during the KYC process, and deliver effective customer support. Without this information, we are unable to provide the platform's core services.
Technical data and transaction information are used to detect suspicious activity, prevent unauthorised access, and protect your account from misuse. This includes monitoring for unusual login patterns and verifying financial transactions.
Usage data is analysed in aggregate to understand how users interact with the cine97 platform, identify areas for improvement, and develop new features that better serve users in Malaysia.
We use your contact information to send important account notifications, security updates, transaction details and, with your consent, relevant promotional offers. You can opt out of marketing communications at any time.
3. Cookie & Tracking Policy
Cine97 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies — required for core platform functions such as login and session security. These cookies cannot be disabled.
- Performance Cookies — collects information on how you use the platform to help us improve our services.
- Preference Cookies — saves your preferences such as language and display settings.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the cine97 platform.
4. Data Storage, Security & Sharing
How We Protect Your Data
Cine97 takes your data security seriously. All personal data is stored on servers protected with SSL encryption and strict technical security measures. Access to users' personal data is restricted to staff who require it solely to perform their duties.
We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Cine97 does not sell or rent users' personal data to any third party for marketing purposes. We may share your data only in the following circumstances:
- With trusted payment processors (such as DuitNow and FPX providers) to process your MYR transactions.
- With relevant authorities when required under Malaysian law.
- With technical service providers who help us operate the platform, subject to strict confidentiality agreements.
5. User Rights & How to Contact Us
As a cine97 user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Submit your request via our support email.
If your data is inaccurate or out of date, you have the right to request a correction. Log in to your account to update your personal information directly.
You may request the deletion of your account and personal data, subject to applicable record-keeping requirements under Malaysian law.
Policy Updates & Contact Us
Cine97 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-platform notifications. The latest version of this policy is always available on our website.
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data, please reach out to our team:
- Email: [email protected]
- Via live chat on the cine97 platform
- Visit the FAQ for an immediate response
Your Data, Your Control
We are committed to protecting the privacy of every cine97 user. If you have any questions or wish to manage your data, our team is here to help.